01
Get the official app
Download Ledger Live from ledger.com/ledger-live or your device’s official app store. Check the publisher and URL carefully; avoid sponsored search results and third-party download sites.
USE AN OFFICIAL SOURCE YOUR SELF-CUSTODY, AT A GLANCE
Your wallet.
Your way in.
Get started with Ledger Live, the companion app for managing your Ledger device. There’s no account password to remember: your device is the key.
✳Never share your recovery phrase.
Ledger will never ask for it online.
Ledger will never ask for it online.
PORTFOLIO VALUE•••••• Protected by your device
Keys stay offlineVerified on your Ledger
01 / GET CONNECTED
Ledger Live login,
without the password.
Ledger Live works alongside your Ledger hardware wallet. Instead of signing in to a custodial account with a username and password, you open the app and connect your personal device. Your private keys remain protected by the device, and transactions must be reviewed and approved there.
Use the checklist below to get into your wallet safely. The exact prompts can vary a little depending on your device model and whether you’re using desktop or mobile.
A SIMPLE, SECURE START
Connect in three steps.
02
Unlock your device
Open Ledger Live, connect your Ledger device using USB or Bluetooth as supported, and enter your PIN directly on the hardware device. Never type your PIN into a website, message, or support chat.
PIN ENTRY STAYS ON DEVICE03
Review and manage
Follow the app’s on-screen setup to add accounts and view supported assets. When sending crypto or changing settings, verify the details on your Ledger screen and approve only what you recognize.
VERIFY BEFORE APPROVING·
YOUR KEYS. YOUR CONTROL.
02 / PROTECT YOUR ACCESS
One rule matters
more than any login.
Your 24-word Secret Recovery Phrase is the master backup to your wallet. Anyone who gets it can take control of your assets. Ledger Live does not need the phrase to connect or sync your wallet.
!
Explore Ledger security resources ↗Never enter your recovery phrase online.
Not into a website, app form, QR code, direct message, or phone call. Do not share it with anyone claiming to be support.
03 / NEED A HAND?
Quick checks before you retry.
Small connection issues are often easy to fix. Work through these steps without sharing sensitive information.
App can’t find your device?
Unlock the device, reconnect the cable, try another USB port, and close other wallet applications that might be using the connection. On mobile, check Bluetooth permissions and keep the device nearby.
Portfolio or balance looks empty?
Confirm you’re using the correct Ledger device and accounts. Your crypto is recorded on its network, not stored inside the app; reinstalling the app does not move funds, but you should only restore access using your own device and phrase offline when appropriate.
Still stuck?
Visit Ledger’s official support pages from ledger.com. Support agents should never request your PIN or Secret Recovery Phrase, and you should never approve a transaction just to “verify” an account.
04 / GOOD TO KNOW
Frequently asked
questions.
Clear answers to common Ledger Live access questions.
Is Ledger Live login the same as an online exchange login?＋
No. Ledger Live is a companion app used with your Ledger device; it is not a hosted exchange account. Your device protects your private keys, and your PIN unlocks the device locally. The app itself does not provide access to your keys without device authorization.
Do I need an email address or password?＋
Typically, no account email or password is needed to connect your Ledger device to Ledger Live. Be cautious of any page asking you to sign in with credentials and provide your recovery phrase. Always confirm you are using official Ledger software from an official source.
What if I forget my device PIN?＋
Do not guess repeatedly. Consult the official documentation for your specific device and understand the recovery process before proceeding. Your Secret Recovery Phrase is a sensitive backup, not a web login credential; never type it into Ledger Live support chats or websites.
Can I connect without my Ledger device?＋
Ledger Live may allow you to view public portfolio information in some circumstances, but private keys remain protected by the hardware wallet. To authorize supported transactions or sensitive changes, you need your Ledger device and physical approval.
05 / UNDERSTAND YOUR WALLET
A device-first way
to access your assets.
Ledger Live is the interface for checking supported accounts and initiating wallet actions. It does not hold your crypto in a conventional online account. Assets remain recorded on their respective blockchains, while the private keys that authorize transactions are safeguarded by your Ledger device.
That distinction changes what “login” means. Opening the app lets you explore its interface, but connecting and authorizing actions depends on your own device. A PIN protects local access to that device; it is not a credential you should disclose to a person or enter into an unfamiliar web page. Take time to read each prompt on the hardware screen before confirming.
Ledger Live can be installed on supported desktop and mobile platforms. Choose the official download page first, keep both the app and device firmware current through official instructions, and be wary of urgent messages asking you to “verify,” “synchronize,” or “restore” your wallet. Unexpected links are a common way scammers imitate wallet login pages.
If you are setting up a replacement device, follow Ledger’s official recovery instructions privately and at your own pace. Never photograph, email, message, or store your Secret Recovery Phrase in a cloud document. Anyone asking you to reveal it is not helping you log in.
✳Take the safe route
READY WHEN YOU ARE
Take the safe route
to your wallet.
Download the official app, connect your device, and keep your recovery phrase private.
Visit Ledger.com ↗L✦